Privacy Policy

At Grace Petals, we craft our floral arrangements with the utmost care, and we treat your personal information with the exact same level of respect and confidentiality. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, place an order, or interact with our Atelier.

We are fully committed to complying with the data protection laws of Pakistan, including the Prevention of Electronic Crimes Act, 2016 (PECA), and adhering to the highest industry standards for secure e-commerce transactions.

1. Information We Collect

To provide you with our bespoke services and ensure seamless delivery, we collect the following types of information:

• Personal Identification Data: Your full name, email address, billing address, and delivery address.
• Communication Data: Your phone number, WhatsApp contact, and any personalized card messages you provide for the recipient.
• Financial Data: Secure payment details required to process transactions. (Note: All card transactions are encrypted and processed by our certified payment gateway partners; Grace Petals does not store your direct credit card numbers on our servers).
• Technical Data: Your IP address, browser type, device information, and site usage metrics collected via cookies to enhance your browsing experience.

2. How We Use Your Information

We do not collect data simply to have it. Every piece of information we gather serves a specific purpose in fulfilling our commitment to you:

• Order Fulfillment: To process payments, arrange delivery, and provide tracking updates.
• Concierge Support: To communicate with you regarding custom orders, wedding consultations, or delivery modifications.
• Personalization: To remember your preferences, special dates (like anniversaries), and provide a tailored shopping experience.
• Security & Legal Compliance: To prevent fraudulent transactions and comply with Pakistani regulatory requirements.

3. Information Sharing & Third Parties

Grace Petals will never sell, rent, or trade your personal information. We only share your data with trusted, vetted third-party partners strictly necessary to fulfill your order, including:

• Logistics Partners: Courier and delivery services tasked with bringing your arrangements to the requested location in Lahore or beyond.
• Payment Processors: Secure financial institutions that facilitate your transaction.
• Legal Authorities: Only when legally compelled by a valid court order or to protect our legal rights, in accordance with the laws of Pakistan.

4. Data Security

We implement robust, industry-standard digital security measures—including SSL (Secure Sockets Layer) encryption—to protect your personal information during transmission and storage. While no digital platform can guarantee 100% security, we rigorously monitor our systems to safeguard against unauthorized access or disclosure.

5. Cookies and Tracking

Our website utilizes cookies to ensure the shopping cart functions correctly and to understand how visitors interact with our Atelier online. You may adjust your browser settings to decline cookies; however, doing so may impact certain functionalities of our e-commerce platform.

6. Your Rights

As a valued client, you retain full control over your personal data. You have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your data (subject to our legal obligations to retain certain financial records).
• Opt-out of any marketing or promotional communications at any time.

7. Updates to This Policy

As our Atelier grows and digital laws evolve, we may update this Privacy Policy. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.